Job Description
Total Technologys offers you the flexibility of local fixed-duration project-based work powered by Total Technologys a leading global professional services company. Total Technologys is consistently recognized on FORTUNE’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies For Diversity lists.
As anTotal Technologys employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Total Technologys clients, you will work with a highly skilled, diverse network of people across Total Technologys businesses who are using the latest emerging technologies to address today’s biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Total Technologys employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
- This role provides application support for the critical applications in Payments space with JAVA J2EE platform.
- Monitor and support applications for 100% SLA meets
- On call support
- Production Ticket/Issue Triage
- Preparing RCA – Root Cause Analysis (RCA) document
- Partner with Application team, CCO, application support teams to resolve the issue
- Prepare and/or review Impact Analysis based on issue analysis
- Hands on experience with application support workload
- Write scripts to automate mundane daily BAU tasks
- Willing to provide support after office hours, weekends and stay on call when business needs
- Identify root cause in the code, suggest break-fix activities in the code and/or DB
- Follow the release management and code deployment process to migrate the code changes
